If you have just been charged after booking on Stayinto, the only thing to do is check that the booking is confirmed: Stayinto email and status in My bookings. You do not need to send your card to the property, or “validate” the payment by phone. Stayinto has already collected the stay for you.
A two-minute check
- Open the confirmation email (Stayinto as sender): booking number, dates, amount, property.
- Sign in and open My bookings: the status should be confirmed, with the same amount.
- Compare the statement label with the summary amount (a few cents’ difference can be currency conversion if your card is not in euro).
If everything matches, you have nothing else to do. Keep the confirmation for arrival. If the email is missing, follow I cannot find my confirmation email.
Hold or charge
Some banks first show a pre-authorisation (amount held, not yet final), then the real charge. Both can appear briefly. That is not a double Stayinto payment. How it works is in Who will charge my card and when. A second identical charge with no new booking does deserve a check: see charged without a confirmed booking.
Note the merchant name on the statement: it should point to Stayinto, not the hotel’s name. The property does not charge your card for the stay already paid online.
After the charge
You can still read the payment and cancellation conditions in the account. If a later instalment remains, the balance dates are there: you do not need to do anything on that date, Stayinto charges automatically. If a message asks you to “finalise” payment off-site, ignore it and read How to protect yourself from fraud attempts.