Question 1

Are my Nestor conversations private?

Accepted Answer

Never type card details or a password into Nestor; open stayinto.com to pay and manage your bookings.

Question 2

What can Nestor do — and what can’t it do?

Accepted Answer

Nestor helps you search and compare; it never takes payment, never cancels for you, and never replaces My bookings.

Question 3

What is Nestor?

Accepted Answer

Nestor is Stayinto’s AI concierge: it helps you shape a trip and points you to listings on stayinto.com.

Question 4

Experience, stay or yacht: what’s the difference?

Accepted Answer

A stay = nights, a yacht you can sleep on = time on board, an experience = a day activity with nowhere to sleep overnight.

Question 5

Can I cancel an experience?

Accepted Answer

Yes, from My bookings: the refund depends on the terms shown for that activity and that date.

Question 6

How do I pay for an experience?

Accepted Answer

Stayinto collects the activity price online by card; the operator never sees your bank details.

Question 7

How do I book an experience?

Accepted Answer

Pick the date and number of guests on stayinto.com, then pay with your Stayinto account.

Question 8

What is a Stayinto experience?

Accepted Answer

A day activity (tour, sea outing, workshop) booked on stayinto.com — not a hotel stay or a yacht with overnight cabins.

Question 9

What is a special request?

Accepted Answer

A wish (floor, twin beds, late arrival) sent to the property — not a paid extra and not a guarantee.

Question 10

Capacity and occupancy: who can sleep in the property

Accepted Answer

The number of guests you declare at booking must respect the room or property capacity, children included according to the offer’s rules.

Question 11

Security deposit for a stay: villa, apartment, sometimes a hotel

Accepted Answer

A deposit or card hold to cover possible damage — separate from the stay Stayinto charges, often handled on arrival.

Question 12

Check-in and check-out: arrival and departure times

Accepted Answer

Check-in is the time from which the property is ready; check-out is when you need to leave.

Question 13

Room only, breakfast, half board, full board

Accepted Answer

The meal plan tells you which meals are included in the Stayinto rate — it is not an extra the hotel invents on arrival.

Question 14

What is a no-show?

Accepted Answer

You do not arrive and you do not cancel: the property treats you as absent; the rate (often non-refundable that day) still applies.

Question 15

VAT on a hotel stay: is the price tax-inclusive?

Accepted Answer

The Stayinto room rate is usually tax-inclusive; a tourist tax or local fee is not VAT.

Question 16

Tourist tax and city tax at a hotel

Accepted Answer

A local charge per person per night: included in the Stayinto price or paid at reception — never a second charge for the same stay.

Question 17

I think I have been scammed. What should I do?

Accepted Answer

Stop payments, tell your bank and Stayinto support, keep every piece of evidence.

Question 18

Someone is asking me to pay with gift cards. Is this a scam?

Accepted Answer

Yes: Stayinto never collects a charter in gift cards. Stop and tell support.

Question 19

How do I protect myself from fraud attempts?

Accepted Answer

Pay on stayinto.com, check URLs, refuse urgency and parallel channels for money.

Question 20

What is social engineering?

Accepted Answer

A manipulation technique to make you pay or hand over data off stayinto.com.

Question 21

Damage and the security deposit

Accepted Answer

Written report, photos, quote: the base may keep a share; dispute via Stayinto if the pricing is opaque.

Question 22

Dispute with the partner

Accepted Answer

Keep everything on Stayinto: facts, photos, dates. Support relays; avoid off-site “settlement” payments.

Question 23

Breakdown or technical problem during the charter

Accepted Answer

Safety first, then base / captain, a written report and Stayinto if the week is cut short.

Question 24

The boat does not match the listing

Accepted Answer

Record it at boarding, photograph, tell the partner and Stayinto before you leave the dock if you can.

Question 25

Is the Stayinto service fee refunded if I cancel?

Accepted Answer

It depends on the tier in your schedule: the Stayinto service fee may be returned or kept.

Question 26

The partner is asking me to cancel from my account

Accepted Answer

Do not cancel under pressure: Stayinto must stay the channel; tell support about any off-site request.

Question 27

Can I cancel because of bad weather?

Accepted Answer

No: bad weather does not cancel on its own — partner, captain and support decide case by case.

Question 28

How does a refund work after cancellation?

Accepted Answer

The schedule tier sets the share returned; the delay then depends on your bank.

Question 29

How do I cancel my charter?

Accepted Answer

Cancel from My bookings: your booking schedule applies; keep a written record.

Question 30

Where can I see my cancellation terms?

Accepted Answer

On the listing before you pay, then on the confirmation and in My bookings, tier by tier.

Question 31

Can I take out deposit insurance or a damage waiver?

Accepted Answer

Sometimes offered by the partner (damage waiver): read the contract; it is not a Stayinto product.

Question 32

Is there cancellation insurance?

Accepted Answer

Stayinto does not include cancellation insurance: your booking schedule applies; an external policy is possible.

Question 33

Security deposit: how does it work on Stayinto?

Accepted Answer

A hold or deposit is often handled at the base by the partner, separate from the Stayinto charter payment.

Question 34

Is the boat insured?

Accepted Answer

Yes in principle: the partner insures the yacht. Excess, exclusions and your liability are in the contract.

Question 35

Charter contract: when and how?

Accepted Answer

The contract is signed before the week is fully locked (often MYBA on a crewed boat); keep a copy.

Question 36

What documents should I bring?

Accepted Answer

ID, a license if there is no skipper, the Stayinto confirmation, and anything the base asks for.

Question 37

Is fuel included?

Accepted Answer

Often not: diesel is settled at the base on consumption. The APA is not a “Stayinto fuel package”.

Question 38

Can I helm the boat myself if a skipper is booked?

Accepted Answer

The skipper stays in charge; helming yourself needs the partner’s and the insurer’s agreement.

Question 39

Is the skipper included?

Accepted Answer

It depends on the offer: included, optional or not offered. The listing and checkout say so before you pay.

Question 40

How do I avoid scams when chartering?

Accepted Answer

Book and pay only on stayinto.com; refuse transfers, gift cards and links outside the booking.

Question 41

Can I book for a friend or someone else?

Accepted Answer

Yes, from your account: you remain the payment holder; the traveling skipper must still be identified.

Question 42

Do I need a boat license?

Accepted Answer

Without a skipper, a valid license is often required; with a skipper included, usually not — check the listing.

Question 43

Can I talk to the partner before I book?

Accepted Answer

Yes, through Stayinto messaging on the listing or the booking; payment stays on stayinto.com.

Question 44

What does the displayed price include?

Accepted Answer

The catalogue price is the charter; extras, taxes, Stayinto fees, APA and the deposit are listed separately.

Question 45

How do I search for a yacht on Stayinto?

Accepted Answer

Enter area and dates on stayinto.com, then compare listings: price, skipper, base and inclusions.

Question 46

Does Stayinto charge fees on top of the charter?

Accepted Answer

Yes: the Stayinto service fee is added to the charter, on its own line, yacht only.

Question 47

My card was charged without a confirmed booking

Accepted Answer

Often a pre-authorization or a failed attempt: check My bookings, then contact Stayinto support.

Question 48

What is 3D Secure authentication?

Accepted Answer

3D Secure is a check from your bank (SMS, app) before it authorizes the Stayinto payment.

Question 49

Can I pay in several instalments?

Accepted Answer

Yes, if the offer shows a deposit then a balance: Stayinto collects each instalment online.

Question 50

When will my card be charged?

Accepted Answer

At confirmation (or when a request is accepted), then on the instalment dates shown before you pay.

YOUR SUPPORT WITH CONFIDENCE

All topics

Cancellations

Traveler account

Paiement

Payment

Payment and fees

Booking details

Book a yacht

Before departure

Communications

Insurance and security deposit

Rooms and rates

Change or cancel

Facilities and services

During or after the charter

Online security

Your account

Online safety

During your stay

Experiences

Nestor

Accommodation glossary

Yacht glossary

Explore our guides by topic to find exactly what you're looking for

Are my Nestor conversations private?

What can Nestor do — and what can’t it do?

What is Nestor?

Experience, stay or yacht: what’s the difference?

Can I cancel an experience?

How do I pay for an experience?

Nestor

Experiences

Accommodation glossary

Online safety

During or after the charter

Change or cancel

Insurance and security deposit

Before departure

Book a yacht

Payment and fees

Traveler account

During your stay

Your account

Online security

Facilities and services

Rooms and rates

Communications

Booking details

Payment

Cancellations

Yacht glossary

Paiement

Find quick answers to your questions

YOUR SUPPORT WITH CONFIDENCE

All topics

Cancellations

Traveler account

Paiement

Payment

Payment and fees

Booking details

Book a yacht

Before departure

Communications

Insurance and security deposit

Rooms and rates

Change or cancel

Facilities and services

During or after the charter

Online security

Your account

Online safety

During your stay

Experiences

Nestor

Accommodation glossary

Yacht glossary

Explore our guides by topic to find exactly what you're looking for

Are my Nestor conversations private?