Terms & Conditions

1. We collect information from Service Providers and their management systems (PMS, *channel managers*). We cannot guarantee that all information is accurate. However, we take reasonable measures and act in a professional manner. Unless we are negligent, we cannot be held responsible for any errors, interruptions or missing information. We will take all necessary steps to correct them as soon as we become aware of them.

2. Our Platform constitutes neither a recommendation nor an endorsement of any Service Provider or its services, equipment, facilities, etc.

3. We are not a party to the contract between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.

4. To make a reservation, you may need to create an Account. Please ensure that all your information (payment and contact details) is correct and up to date. You are responsible for all actions carried out on your Account; do not let anyone else use it and keep your username and password secret.

5. We'll show you the available offers in the language we think is right for you. You can change it at any time.

6. Unless otherwise specified, you must be at least **18 years old** to use the Platform.

You agree to: - comply with all applicable laws ; - cooperate with all anti-fraud and anti-money laundering checks we are required to carry out; - not use the Platform to cause inconvenience or make false bookings ; - use the Travel Experience and/or the Platform solely for its intended purpose; - not to behave inappropriately towards the staff of a Service Provider or Stayinto, or towards any other person.

1. Depending on your interaction with our Platform and your personalization preferences (accessible from your account settings), we may enable features designed to make your experience more enjoyable and offer you tailored services (including personalized communications), with the aim of making it easier for you to book the Accommodation that's right for you. 2. We strive to continually improve our customers' experience. To this end, we may test different layouts, formulations or functionalities. You may therefore not find certain services or conditions during a given visit.

1. When you make a reservation, you agree to pay the Lodging rate, including applicable fees and taxes. 2. Some of the rates displayed may have been rounded to the nearest unit for display purposes. The rate you pay is based on the original "unrounded" rate. 3. Obvious errors and misprints are not binding. For example: if a deluxe suite is mistakenly offered for €1, your reservation may be cancelled and we will refund you in full. We will correct obvious pricing errors as soon as we become aware of them. 4. A crossed-out rate indicates the rate for an identical booking without the discount applied (same dates, same conditions, same type of Accommodation, etc.).

1. For some Accommodations, the Service Provider will require an initial payment and/or payment at the time of your stay.

- **If we manage your payment**, OPIDUN (or its affiliate) is responsible for managing it and completing the transaction with the Service Provider.
- **If the Service Provider invoices you**, this will usually be in person at the start of your stay, or your payment method may be debited/preauthorized at the time of booking, depending on the Service Provider's terms.

2. If the Service Provider requires an initial payment, this may be **non-refundable**. Please therefore check the Service Provider's payment terms (displayed during the booking process) before confirming your booking. This does not affect your rights in the event of a problem with your stay - see section **A16**.

3. If your payment method is denominated in a currency other than the currency of payment, your bank or payment method provider may charge you additional fees. We will inform you of this during the booking process where possible.

4. In the event of suspected or proven fraudulent behavior on your payment method, contact your payment provider as soon as possible.

5. After obtaining your consent, we may retain your payment method information for future transactions.

1. When you make a booking, you agree to the applicable terms and conditions displayed during the booking process. The cancellation conditions of each Service Provider, as well as any other conditions (age, security deposits, group options, extra beds, breakfast, pets, accepted means of payment, etc.) are accessible on our Platform: on the Service Provider's information pages, during the booking process, in the confirmation e-mail.

2. If you cancel a booking or no-show, the cancellation / no-show fee and any refund will depend on the Service Provider's cancellation / no-show conditions.

3. Some bookings cannot be cancelled free of charge, while others can only be cancelled before a deadline.

4. If you book by paying in advance (including any security deposit), the Service Provider may cancel the booking without notice if it is unable to collect the balance by the due date. In this case, any non-refundable payment you have made will only be refunded at the Service Provider's discretion. Please ensure that payment is made on time.

5. If you think you may not arrive on time, contact your Service Provider to let them know. It is your responsibility to ensure that you arrive on time; otherwise, we are not responsible for any associated costs (cancellation, additional charges, etc.).

6. As the person making the booking, you are responsible for the actions and behaviour (in relation to the holiday) of each member of your party. You must also obtain their authorization before transmitting their personal data to us.

1. If you are booking Hosting, please see our [Privacy Policy] to learn more about privacy, cookies, our treatment of personal data and how we may contact you.

2. If you reside in France and have provided us with your telephone number, you have the option of registering your telephone details on the telephone anti-solicitation list available at [www.bloctel.gouv.fr](https://www.bloctel.gouv.fr/).

1. Concerning our Platform and/or services: contact our Customer Service at [email protected].

2. Concerning your stay (wheelchair access, specific accommodations): contact your Service Provider directly.

1. Unless otherwise indicated, all rights to our Platform (technology, content, trademarks, appearance, etc.) belong to OPIDUN or its licensors. By using our Platform, you agree to do so only for the purposes intended and in compliance with the paragraphs below. 2. Whether for commercial or non-commercial purposes, you may not access, monitor, copy, retrieve (*scraping*), download, reproduce or use our Platform using any robot, *crawler*, *scraper*, other automated means or automated assistant (including AI-based assistants) without Stayinto's express prior written consent. 3. We monitor every visit and may block any person or automated system suspected of: - performing an unreasonable number of searches ; - using tools to collect fees or information; - exerting an excessive load on our Platform; - using automated assistants to access the Platform without express authorization. 4. By posting a comment or photo on our Platform, you confirm that this content : - is authentic (you have not modified the image or uploaded an image from another establishment) ; - is virus-free; - can be shared with us (you own or are authorized to use all associated intellectual property rights); - may be used by us on the Platform and for commercial purposes (marketing, advertising) in any medium, worldwide, unless you request that such use be discontinued; - does not infringe the privacy rights of others; - fully binds you in respect of any claim relating thereto. 5. We are not responsible for images imported onto our Platform and may remove any image at our discretion.

1. If you have a question or complaint, please contact our **Customer Service** at via our support page . To enable us to intervene quickly, please provide as far as possible: - your booking number, contact details, booking PIN and the e-mail address used to book; - a summary of the problem and how you would like us to help; - any supporting documentation (bank statement, photos, receipts, etc.).

2. All requests and complaints are recorded in an identifiable way. The most urgent are given priority.

3. **Consumer mediation.** In accordance with Articles L. 611-1 et seq. of the French Consumer Code, you may, in the event of an unresolved dispute, have free recourse to a consumer mediator. The contact details of the competent mediator will be communicated on simple request to [email protected].

4. **European online dispute resolution platform.** If you live in the European Economic Area, the European Commission used to provide an online dispute resolution platform (ODR). This platform stopped receiving new complaints on March 20, 2025. You can check the current status of the platform on the [European Commission website](https://ec.europa.eu/).

5. You may also take legal action before a competent court - see section **A17. Applicable law and competent courts**.

1. We can help you communicate with your Service Provider, but this does not mean we take responsibility for the Travel Experience or anything the Service Provider does or does not do. We cannot guarantee that they will read your message or do what you ask.

1. In the event of breach of these Terms or non-compliance with applicable laws, Stayinto reserves the right to: - prevent you from making any reservation; - cancel any reservation you have already made; - prevent you from using our Platform, our Customer Service or your Account.

2. If we cancel a booking for this reason, depending on the circumstances, you may not be entitled to a refund. We will tell you the reason for the cancellation, unless it is against the law or prevents us from detecting or preventing fraud or other illegal activity. If you believe that we have cancelled your booking in error, please contact our Customer Service Department.

3. You acknowledge that damages are not an adequate remedy for the unauthorized use of automated means (including AI-based), as such use may cause Stayinto irreparable harm, and that Stayinto is entitled to seek injunctive relief to prohibit it.

1. To the extent permitted by applicable law, claims for damages against Stayinto are excluded, except: - claims for damages as a result of injury to life, limb or health; - warranties expressly given or agreement reached regarding certain features; - claims for damages in the event of breach of essential contractual obligations; - claims for other damages in the event of deliberate breach or gross negligence on the part of Stayinto its legal representatives or its vicarious agents.

2. Essential contractual obligations are those whose performance is indispensable to achieve the purpose of the contract. In the event of breach of these, Stayinto is only obliged to compensate for generally ascertained foreseeable damage, except where claims arise from injury to life, limb or health.

3. The above limitations also apply to Stayinto's legal representatives and vicarious agents. Service Providers are not considered executing agents; Stayinto is therefore not liable for damages attributable to them.

4. We make no promises regarding Service Providers' products and services beyond what is expressly stated in these Terms. Your choice of Hosting is your sole responsibility.

1. These Terms are governed by the droit français. You may also rely on the mandatory consumer protection rules of your country of residence if you reside in the European Economic Area, the United Kingdom or Switzerland. 2. If you are a consumer residing in Europe (as defined above): - you may take legal action against Stayinto in the courts of your country of residence or in the courts of **{ company.identifiers.rcs_city }} ; - Stayinto may take legal action against you in the courts of your country of residence. 3. If you reside outside Europe, to the extent permitted by mandatory local legislation, any dispute will be brought exclusively before the courts of Paris.

1. We may make changes to these Terms. If these changes are material, we will notify you before they become effective, unless such changes are required by applicable law.

2. If you do not agree to the changes, please do not use our Platform.

3. Continued use of our Platform after the effective date of the changes will constitute acceptance of the revised Terms.

4. All your existing bookings will continue to be governed by the Terms that applied at the time of booking.

- **Platform**: all websites, applications and other digital channels operated by OPIDUN, enabling the search, comparison and booking of Accommodations.

- **Service Provider**: the company or individual offering Accommodation on the Platform.

- **Travel Experience**: the actual stay with a Service Provider (booking, arrival, on-site services, departure).

- **Accommodation**: hotel, apartment, villa, chalet, house, or unique accommodation offered on the Platform.

- **Account**: personal space for managing your reservations, favorites and preferences.

- **Eligible Booking**: any booking that complies with the conditions described in these Terms and on the page of the Accommodation booked.

- **Address** : 11 rue de Magdebourg 75116 Paris France -

**Legal email / complaints** : [email protected]

- **Website host** : AWS