Without the email, your booking is not lost: the Stayinto account that paid remains the reference. Sign in at stayinto.com, open My bookings and display the stay. You will find the number, dates, address, conditions and payment summary. The email is only a copy sent to the account address.
Finding the message
- Search for “Stayinto” and the property name in the inbox and in junk / promotions.
- Check you are looking at the account email (a typo at sign-up is common).
- From the booking page, use the resend-confirmation action if it is offered.
If you can no longer open the account, start with I forgot my password. The stay is not cancelled because of that.
Arriving without the email
Show the booking number displayed in the app or on the site, plus ID. The property sees the Stayinto booking on its side. You do not need to invent a PDF if the account screen is readable. For a formal invoice, see How do I get an invoice.
Add stayinto.com to your contacts for the next stays. An aggressive spam filter is the most ordinary reason for an “email never received” when the booking is confirmed.
If the account is empty
You may be signed in with a different address from the one that paid. Sign out and try again, or contact Stayinto support with the charge date and the property. Do not let a third party “resend the confirmation” from an unknown address: see How to avoid scams. A stay that truly does not exist while a charge does is handled via charged without a confirmed booking.